Technical Support

At LiTong Electronics, we believe that superior technical support differentiates quality distributors from competitors. Our comprehensive support services span all EPCOS product lines including capacitors, inductors, protection devices, and sensors. Our application engineering team provides expert guidance for component selection, design implementation, and troubleshooting.

Available in multiple languages across six continents, our support team combines deep component knowledge with practical application experience to provide timely, accurate assistance for your design challenges. We maintain direct relationships with EPCOS product and application teams to ensure access to the latest technical information and expertise.

Support Options

  • Field Application Engineering: Direct access to application specialists
  • Design Services: Complete reference designs and implementation guidance
  • Technical Resources: Comprehensive library of application notes and tools
  • Testing Services: Component validation and failure analysis
  • Training Programs: Technical education on EPCOS technologies
EPCOS Technical Support Services

Core Support Services

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Application Engineering

Expert support for implementing EPCOS components in your specific applications. Our FAE team provides circuit design assistance, component selection guidance, and implementation recommendations.

  • Circuit design and simulation
  • Component selection and optimization
  • Design verification and testing
  • Layout and thermal recommendations
Contact FAE
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Technical Documentation

Access to comprehensive technical resources including application notes, catalogs, and design guides that help you successfully implement EPCOS components.

  • Application notes for specific uses
  • Product catalogs and specifications
  • Reference designs and schematics
  • Selection guides and tools
View Resources
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Design Tools & Simulation

Interactive tools and simulation models to assist with component selection and design validation before prototyping.

  • Component calculators
  • Life prediction models
  • SPICE models
  • Thermal simulation tools
Access Tools
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Training & Education

Comprehensive training programs to help your team understand and effectively implement EPCOS technologies in your designs.

  • Component technology seminars
  • Application-specific workshops
  • Online training resources
  • Custom training for your team
View Training

Support by Product Category

Capacitor Support

Specialized support for aluminum electrolytic, film, and ceramic capacitor applications.

  • DC-link design for power electronics
  • EMI filtering implementation
  • Motor start/run applications
  • High-frequency decoupling
Capacitor Support

Inductor Support

Design and implementation support for power inductors and EMI chokes.

  • DC-DC converter design
  • EMI filter implementation
  • Transformer design
  • Common mode choke selection
Inductor Support

Protection Device Support

Expert guidance for implementing protection in harsh environments.

  • Surge protection coordination
  • Telecom line protection
  • Industrial equipment protection
  • Automotive protection systems
Protection Support

Sensor Support

Temperature and sensing application guidance.

  • Thermistor selection
  • Temperature measurement circuits
  • Motor protection with PTC
  • Sensor signal conditioning
Sensor Support

Support Resources

Application Notes

Technical implementation guides for specific applications using EPCOS components.

Design Tools

Interactive calculators and simulation tools to assist in your design process.

SPICE Models

Simulation models for EPCOS components in your circuit design tools.

Contact Our Technical Support Team

Get Immediate Support

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Technical Hotline

+852 1234 5678 (Available 24/5)

For urgent technical questions and design emergencies

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Live Chat Support

Available Monday-Friday, 9:00 AM to 6:00 PM HKT

Instant access to technical support specialists

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Email Support

tech@elec-distributor.com

Detailed support with technical documentation attachments

Submit Technical Inquiry

Frequently Asked Technical Questions

How do I select the appropriate capacitor for my DC-link application?

DC-link capacitor selection depends on several key parameters: required capacitance for voltage regulation, ripple current capability for your switching frequency and power level, voltage rating with appropriate derating (typically 80-90% of bus voltage), and temperature requirements for your application. For switching power supplies with significant ripple current, consider a hybrid approach using both film capacitors (for high-frequency ripple) and electrolytic capacitors (for bulk storage).

What is the difference between X and Y safety capacitors?

X capacitors are connected across the line (line-to-line) and are designed to fail open to prevent fire hazards. Y capacitors are connected line-to-ground and are designed to fail without creating shock hazards. X capacitors suppress differential mode noise while Y capacitors suppress common mode noise. For equipment without safety ground, use only X capacitors for EMI filtering.

How do I calculate the expected life of an aluminum electrolytic capacitor in my application?

The expected life follows the Arrhenius equation: L = L0 × 2^((T0-T)/10) × 2^((IR0-IR)/0.1), where L0 is rated life at reference temperature T0, T is actual operating temperature, and IR is the applied ripple current ratio. For example, a capacitor rated for 2000h at 105°C will have 16,000h life at 85°C with 50% of rated ripple current.

What factors affect the selection of common mode chokes?

Key factors include: required impedance at frequencies of concern (typically 150kHz to 30MHz), current rating with appropriate derating (allow 20-50% margin), DC bias effects on inductance, physical size constraints, and temperature range requirements. For power line applications, consider saturation effects from DC bias current. For signal line applications, focus on high-frequency performance with minimal insertion loss.

Technical Support Programs

Design Review Service

Our application engineers will review your design with EPCOS components to identify potential improvements and optimization opportunities.

  • Free for qualified customers
  • Identify potential issues before prototyping
  • Optimization recommendations
  • Compliance verification
Request Review

Sample Program

Access evaluation samples of EPCOS components for your design verification and testing.

  • Complimentary samples for qualified applications
  • Express shipping options
  • Technical documentation included
  • Direct access to product specialists
Request Samples

Custom Design Support

Specialized support for complex applications requiring custom solutions beyond standard components.

  • Application-specific component selection
  • Reference designs and schematics
  • Simulation models and analysis
  • Compliance verification support
Request Support

Failure Analysis

Expert analysis of failed components to identify root causes and improvement recommendations.

  • Physical and electrical analysis
  • Environmental stress evaluation
  • Application stress assessment
  • Corrective action recommendations
Submit Sample

Latest Technical Articles

Thermal Management in Power Electronics

Thermal Management in High-Power DC-Link Applications

October 25, 2023 Engineering Best Practice

Technical analysis of thermal management strategies for high-power DC-link designs using EPCOS components. Includes modeling techniques and implementation guidelines.

Read More
EMI Filter Design

Advanced EMI Filter Design Using EPCOS Components

September 30, 2023 Design Technique

Implementation guide for effective EMI filters using EPCOS capacitors and inductors, including topologies and component selection criteria.

Read More
Automotive Component Selection

Capacitor Selection Guide for Automotive Applications

August 15, 2023 Application Guide

Comprehensive guide to selecting capacitors for automotive applications, addressing AEC-Q200 compliance and harsh environmental requirements.

Read More
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